If Sam wrote up his tips for how to avoid getting scammed, it would read something like this.
- Don’t read email
- Don’t respond to texts
- Don’t answer the phone
- Open snail mail only after your mom nags you for a week that it’s important
And still things happen to him. I try not to hover. He’s a grown-ass man. He managed to handle something this week that would make Dave Lieber and his Watchdog Nation proud: he got a refund from a seller on eBay.
Sam is working on backing up his computers cloudlessly. It means he needs some external hard drives, and some redundancy. It’s a good project for him. One of the devices he bought for the project wasn’t the right device. He sent it back to the seller. He got proof that he sent it back and the seller received it. But the seller was very slow in refunding his money. It was a lot of money–$120 or so. He complained to eBay and then he went over to his bank to see what they could do. This is where I give a big shout-out for the power of local banks who get to know their customers, because they helped turn up the heat with PayPal. Sam announced this morning that eBay is refunding his money.
Sam said, “I was starting to think that the seller wanted to sell me the wrong item and keep my money.”
That’s an excellent demonstration of being able to take the perspective of another and act accordingly, something that is hard for people with autism to do.
I told him that eBay and other e-commerce platforms need sellers to be honest or their platform becomes irrelevant. I used to not tell Sam things like that. But, he’s getting the hang of this seeing-situations-from-another-person’s-perspective thing.
He still wants a better consumer tip sheet, and he’s got a point. When he was at the bank, he learned about “verified sellers.” In the 23 years eBay’s been around, I think I’ve bought two things on that platform. I really have no idea. I’ve got my homework for the week.
And, if anyone has good consumer tips about eBay, please leave them in the comments below.